Absences and Make Ups
- Advanced submission of absence is REQUIRED in order to be eligible for a make-up and all absences MUST be reported in the parent portal. Verbal notification to an instructor is not sufficient. For last minute notifications please notify the office as soon as possible.
- Make-ups are valid for one year (365 days) and can only be used for actively enrolled students.
- Make-up availability is not guaranteed and is on a first come first serve basis.
- Make-ups must be scheduled through the Customer Portal and can only be scheduled only one week in advance.
- Absences can not be credited towards future tuition.
- We DO NOT guarantee the same teacher, time, or student ratio for group lesson make-ups.
- Make-ups cannot be rescheduled, we DO NOT make-up a make-up.
- Make-ups are non-transferable and non-refundable.
- Unlimited make-ups only apply to group lessons.
Closures
If a class must be canceled due a facility closure, a make-up class will be issued. In the event of inclement weather or an emergency closure, we will be alerting customers either by phone, email, text and/or social media.
*Planet Gymnastics does not give credit and/or refunds for missed classes or classes canceled due to holiday, inclement weather, or any other reason.*